How We Handle Your Data
Privacy Policy
We collect only what we need, protect what you share, and never sell your data. Your privacy is not a checkbox — it's a value.
Who We Are
Colleet is a wellness brand operated by Acolistic Pte. Ltd., registered in Singapore. We sell supplements and wellness products directly to customers in Singapore and internationally.
When you interact with our website, place an order, or sign up to hear from us, you're sharing personal data with us. This policy explains what we collect, why we collect it, how we use it, and what your rights are.
If you have any questions about this policy or how your data is handled, contact us at info@colleet.com.
What Data We Collect
When you place an order:
- Name, email address, shipping address, billing address
- Payment information — processed securely by Shopify. We do not store your card details.
- Order history and purchase behaviour
When you create an account or sign up to our mailing list:
- Name and email address
- Date of birth — collected to send you a birthday promotion. This is optional.
- Communication preferences
When you contact us:
- Name, email address, and the content of your message
Automatically when you visit our website:
- Browser type, device type, IP address
- Pages visited, time spent, referring URL
- Cookie data — see Section 6 for details
How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your enquiries and support requests
- Send marketing emails and product updates — only if you've opted in
- Improve our website and understand how customers use it
- Run targeted advertising through Meta (Facebook and Instagram)
- Comply with legal obligations
We do not use your data for any purpose other than those listed above. We do not sell your personal data to any third party.
Who We Share Your Data With
| Service | Purpose | Privacy Policy |
|---|---|---|
| Shopify | E-commerce platform — order processing, payments, account management | shopify.com/legal/privacy |
| Klaviyo | Email marketing — order notifications, newsletters, promotional emails | klaviyo.com/legal/privacy-policy |
| Meta (Facebook & Instagram) | Advertising — we use Meta Pixel to measure ad performance and show relevant ads | facebook.com/privacy/policy |
| EasyParcel | Shipping platform — order fulfilment and delivery booking for local and international orders | https://easyparcel.com/sg/privacy/ |
| FedEx | International shipping carrier — used for international order fulfilment | https://www.fedex.com/en-sg/privacy-policy/ |
| DHL | International shipping carrier — used for international order fulfilment | dhl.com/sg-en/home/footer/privacy-notice |
All third-party providers are required to handle your data in accordance with applicable data protection laws. We do not authorise them to use your data for their own marketing purposes.
International Data Transfers
Acolistic Pte. Ltd. is based in Singapore. Our third-party service providers — Shopify, Klaviyo, and Meta — may process your personal data on servers located outside Singapore. Additionally, international orders are fulfilled through shipping carriers including EasyParcel, FedEx, and DHL, who may process your delivery information across borders. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with Singapore's Personal Data Protection Act (PDPA).
Cookies
Our website uses cookies — small text files stored on your device — to make the site function properly and to help us understand how it's being used.
We use the following types of cookies:
- Essential cookies — required for the website to work. These include session cookies that keep your cart active while you browse. You cannot opt out of these without affecting how the site functions.
- Analytics cookies — help us understand how visitors use our site so we can improve it.
- Marketing cookies — placed by Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site.
You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect how our website functions.
How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. This includes retaining order data for accounting and legal compliance purposes.
If you would like your data deleted, contact us at info@colleet.com and we will action your request in accordance with our obligations under the PDPA.
Your Rights Under the PDPA
Under Singapore's Personal Data Protection Act, you have the right to:
- Access your personal data — request a copy of the data we hold about you
- Correct your personal data — request that inaccurate or incomplete data be updated
- Withdraw consent — opt out of marketing communications at any time by clicking unsubscribe in any email, or by contacting us directly
- Request deletion — request that your personal data be deleted, subject to legal retention requirements
To exercise any of these rights, contact us at info@colleet.com. We will respond to your request within 30 days.
Data Security
We take reasonable steps to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our website is hosted on Shopify, which maintains industry-standard security measures including SSL encryption for all data transmitted through our site.
No method of transmission over the internet is completely secure. If you have concerns about the security of your data, contact us at info@colleet.com.
Children's Privacy
Our products are intended for adults. Some products may be suitable for younger individuals — please refer to individual product pages for age guidance.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the bottom of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data:
Acolistic Pte. Ltd.
Email: info@colleet.com
