To place an order, simply add the desired item(s) to your cart and proceed to checkout. You will be prompted to provide your shipping and payment information to complete the purchase.
We accept a variety of payment methods, including Visa, Mastercard, Amex, Unionpay and PayPal. You can select your preferred payment method during checkout.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package.
We aim to process your order within 2 working days, and your parcel should arrive within 3-4 working days. However, please note that during peak periods such as Christmas or sale events, there may be some delays from the courier. Rest assured, we'll do our best to ensure your parcel arrives as soon as possible.
We are located in Singapore, a beautiful island city-state in Southeast Asia. If you have any questions or concerns about our location or shipping times, please feel free to reach out to our customer service team for assistance.
Yes, we do offer international shipping to selected countries, including Malaysia. Upon a successful checkout, your order will be processed and dispatched to our courier partner within 2 working days. We offer traceable courier services to ensure that your parcel reaches you quickly and safely.
For Malaysia, we offer standard delivery with delivery rates of RM15 per delivery. The delivery time is usually within 7-10 working days upon dispatch.
For international orders, a flat shipping rate of SGD25 will apply, and the delivery time is typically within 10-20 working days.
For local Singapore orders, we charge a flat rate of $3.80 for standard shipping. We also offer complimentary doorstep delivery for orders above $100.
For orders to Malaysia, a flat rate of RM15 per delivery will be charged for standard delivery. Your order will be processed and dispatched to our courier partner within 2 working days, and the delivery will take around 7-10 working days upon dispatch.
For all international orders, a flat shipping rate of SGD25 will apply and will be delivered within 10-20 working days. We offer traceable courier services to ensure that your parcel reaches you quickly and safely.
Please note that during peak periods such as Christmas or sale periods, there may be some delay from the courier.
If you received a damaged or defective product, please contact our customer service team immediately with your order number and a photo of the damaged or defective product. We will investigate the issue and provide you with a resolution as soon as possible.
Depending on the situation, we may offer a replacement or a refund. Our goal is to ensure that you are completely satisfied with your purchase, and we will do everything we can to make it right.
We value our customers and want to make sure they have a great shopping experience. If you have any problems or questions, our customer service team is here to help.
Simply fill in the contact form here, or drop us an email at info@colleet.com.
Our customer service team is available from Monday to Friday, 11 am to 7 pm (GMT +8).
Yes, we do accept bulk purchases. Please contact our customer service team here for more information and a quote.
Thank you for your interest in becoming a distributor for our products. We welcome partnerships with individuals who are passionate about our brand and share our values. We carefully select our distributors to ensure that we can build a long-term and mutually beneficial relationship.
If you are interested in becoming a distributor, please kindly provide us with more information about yourself and your business here, and we will get back to you as soon as possible.
Thank you again for considering us as your partner.